SOIRÉE HOSPITALITY GROUP
PRIVACY POLICY
Introduction
SOIRÉE REWARDS — PRIVACY POLICY
Effective date: 10/03/2026
Last updated: 10/03/2026
This Privacy Policy explains how Soirée Hospitality Group ("Soirée," "we," "us," or
"our") collects, uses, and shares information when you use the Soirée Rewards
mobile application (the "App"), our loyalty program (the "Program"), and our
websites (together, the "Services"). The Program covers our venues: ROOP,
Yasemi, Bar Goa, and Monarch & Lion.
By using the Services you agree to this Privacy Policy. If you do not agree,
please do not use the Services.
1. INFORMATION WE COLLECT
Information you give us:
- Mobile phone number — your phone number is your account. We use it to sign
you in (via a one-time SMS code) and to identify your Program membership.
- Profile details — first and last name; and, if you choose to provide them,
email address and birthday.
- Communication preferences — whether you opt in to marketing/offers.
Information created as you use the Program:
- Loyalty activity — points earned and redeemed, tier standing, rewards, and
the check amount, venue, and date of qualifying visits reported by our
point-of-sale provider.
- Support communications — messages you send us.
Information collected automatically:
- Device and usage data — device type, operating system, app version, and
basic diagnostics/crash information.
We do not collect payment card numbers in the App. We do not knowingly collect
information from children (see Section 8).
2. HOW WE USE INFORMATION
- Provide the Program: create and manage your account, calculate and store
your points balance and tier, and enable rewards and redemptions.
- Send you a one-time passcode (OTP) by SMS to verify your phone number and
sign you in.
- With your consent, send you marketing messages about offers and events.
- Operate, maintain, secure, and improve the Services.
- Communicate with you about your account, transactions, and support requests.
- Comply with law and enforce our Terms of Use.
3. SMS / TEXT MESSAGING
- One-time passcodes: When you sign in, we send an automated SMS containing a
verification code. Message frequency depends on your sign-in activity.
- Marketing messages (optional): If you opt in, you may receive recurring
automated marketing messages. Consent is not a condition of any purchase.
- Message and data rates may apply.
- Opt out: Reply STOP to any marketing message to unsubscribe. Reply HELP for
help, or contact us at support@soireehospitality.com. Opting out of marketing does
not stop transactional messages such as sign-in codes.
- We do not sell or share your phone number with third parties for their own
marketing. Mobile opt-in data is not shared with third parties for marketing.
4. HOW WE SHARE INFORMATION
We share information only as follows:
- Service providers who operate the Services on our behalf, under contract,
including:
- Authentication and database: Supabase (account, sign-in, profile storage).
- SMS delivery: Vonage (sending verification and marketing texts).
- Point-of-sale / loyalty events: Toast (reports qualifying visits so we
can award and redeem points at the table).
- Legal and safety: when required by law, subpoena, or to protect rights,
safety, and the integrity of the Services.
- Business transfers: in connection with a merger, acquisition, or sale of
assets, subject to this Policy.
We do not sell your personal information.
5. DATA RETENTION
We keep your information for as long as your account is active and as needed to
run the Program, then as required for legal, accounting, or fraud-prevention
purposes. You can delete your account at any time (Section 6).
6. YOUR CHOICES
- Access and update: view and edit your profile in the App.
- Delete your account: the App lets you delete your account from the Account
screen. Deletion permanently removes your profile, points, rewards, and
sign-in credentials; some records may be retained where required by law.
- Marketing opt-out: reply STOP to a marketing text, or adjust your
preferences in the App.
- Questions or requests: to ask about the information we hold or to exercise
any rights available to you under applicable law, contact us at
privacy@soireehospitality.com. We will not discriminate against you for making a
request.
7. SECURITY
We use commercially reasonable administrative, technical, and physical
safeguards to protect your information. No method of transmission or storage is
completely secure, and we cannot guarantee absolute security.
8. CHILDREN'S PRIVACY
The Services are intended for adults and are not directed to children under 13
(or the minimum age required in your jurisdiction). We do not knowingly collect
information from children. If you believe a child has provided us information,
contact us at privacy@soireehospitality.com and we will delete it.
9. CHANGES TO THIS POLICY
We may update this Policy from time to time. We will post the updated version
with a new "Last updated" date and, where required, provide additional notice.
10. CONTACT US
Soirée Hospitality Group
736 W. Randolph St., Chicago, IL 60661
Email: privacy@soireehospitality.com